Acadian Ambulance leaders share thoughts on resumption of service in Port Arthur

Published 12:09 pm Wednesday, December 6, 2023

Effective today (Dec. 6), Acadian Ambulance resumed 911 service in the City of Port Arthur.

The resumption of service followed productive discussions with city officials and council members, according to Acadian Ambulance.

The City Council affirmed a fair rotation of ambulances between Acadian and City Ambulance and verified an understanding of Acadian issues with the response zones, company officials shared.

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“We thank (Fire) Chief (Greg) Benson for agreeing to meet with us and representatives from City Ambulance in order to find collaborative solutions moving forward,” Acadian Ambulance Director of Business Development Jason Mercer said.

Acadian Ambulance Regional Vice President Eric Thibodeaux said throughout the process, the goal has been to provide healthcare partners and the citizens of Port Arthur with continued access to consistent high quality ambulance service.

“We appreciate the efforts of the city administration in working with us to develop an operationally feasible plan that allows us to achieve this goal,” Thibodeaux said.

Acadian Ambulance President Justin Back said the company has operated in Port Arthur for 17 years and proudly been the 911 provider for the last 13 years.

“We have no interest in leaving the city, its citizens or the healthcare facilities with whom we have long-standing relationships. We have been with the city throughout Hurricane Harvey, the pandemic and many other emergency situations,” Back said.