City of Port Arthur outlines billing, payment system

Published 12:16 am Sunday, October 22, 2023

The City of Port Arthur stressed to residents it is in the process of converting to a new billing and payment system.

“We currently continue to offer the following methods of payment to citizens and water account holders: In-person check, In-person cash, In-person credit card, Mail (money order, check, cashier’s check) City of Port Arthur Water Utilities, P. O. Box 1089, Port Arthur, TX 77641, and Phone (866-570-8872) (e-check and credit card),” a city release said. “Unfortunately, bank drafts and online credit card payments are not available at this time.”

The city stressed that officials will not do water cut-offs due to billing issues and not charge late fees due to billing issues.

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Updates will be posted using portarthurtx.gov, STAN notifications, City social media accounts and local news media.

For questions or concerns, contact customer service at 409-983-8230 or waterutilities@portarthurtx.gov.