Entergy Texas offers additional payment options for customers affected by COVID-19

Published 12:13 am Wednesday, July 29, 2020

While the state continues to grapple with the health and economic impacts from COVID-19, Entergy Texas is implementing an Enhanced Customer Assistance Plan that includes offering flexible options to extend time to pay with payment arrangements, and waiving late fees if any.

As part of this plan, any customer experiencing financial hardship is eligible to take up to twelve months to pay their current bill and/or unpaid balances.

“We recognize that the COVID-19 pandemic is still affecting our customers and understand how disruptive this continues to be,” said Sallie Rainer, president and CEO of Entergy Texas.

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“We want to do everything we can to help our customers, which is why we encourage any customers needing assistance to contact us now so we can work with you.”

Customers with a past due balance are encouraged to contact Entergy as soon as possible to make payment arrangements and discuss other enhanced customer assistance offers while they are available.

For our customers’ convenience, new self-service options are available on our website to extend whatever payment arrangement that works best for them. Visit entergy.com/payarrangements, or select Deferred Payment on the Entergy Mobile App, or call 1-800-ENTERGY and follow our automated response system billing and payment menu.

Some customers have unique circumstances that may require further special assistance. We encourage them to contact us at 1-800-ENTERGY for help with their unpaid balance.

“We also urge our customers to remain cautious, as scammers are working to take advantage of the fear this pandemic has created, threatening disconnection of service and asking for immediate payment over the phone,” Rainer said.

“Please know that we will never ask for your personal information over the phone or demand payment using money orders or gift cards. You can visit entergy.com/scams/ to learn how to protect yourself.”

Entergy Texas will continue to monitor the pandemic’s impact in Texas and update our Enhanced Customer Assistance Plan as appropriate in consultation with the Public Utility Commission of Texas.