TPC fire site: Tower falls; door-to-door claim representative visits begin

Published 11:58 am Sunday, December 1, 2019

PORT NECHES — At approximately 11:30 p.m. Saturday, an impacted distillation tower at TPC’s Port Neches Operations fell inside the fence line as a result of the ongoing fire.

Authorities said this was an anticipated result of the fire and response teams managed the action accordingly. No one was injured and there were no offsite impacts.

As announced on Saturday evening, claims representatives began visiting area residents Sunday to assess any impacts as a result of the recent event at TPC Group’s Port Neches Operations.

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Claims representatives are doing door-to-door visits in the area of impact closest to the recent event (within 4,000 feet of the facility).

Residents who live outside the area of closest impact who have filed insurance claims through the Community Assistance Helpline, will be contacted and visited by appointment. Claims visits will continue for several days in the impact areas as all claimants are reached.

Updates regarding claims activities will be posted at as they are available.

Also beginning Sunday, residents who contacted the Community Assistance Helpline with concerns about debris on their property can expect a visit from environmental response specialists CTEH, who will conduct debris assessments both indoor and outdoor and will be leading removal efforts.

CTEH will be assessing homes and yards within approximately one-half mile of the TPC Port Neches Operations fence line.

To file a claim for evacuation costs or property damage, or to report debris on property, call the Community Assistance Helpline at 866-601-5880.

Updates and information continue to be posted on the web at, on Facebook at and on Twitter at PortNechesUC.


Since November 27, Red Cross workers have provided more than 180 overnight shelter stays, served more than 990 meals and snacks and distributed more than 80 comfort kits with hygiene items like toothbrushes and soap

For more updates, follow American Red Cross Texas Gulf Coast on Twitter and Facebook at @RedCrossTXGC. You can also contact the Orange office at (409) 883-2322, visit or call 1-800-REDCROSS.